Do you have a knack for explaining complex subjects in a way that makes them easy to understand? If so, you should consider entering the well-paying field of technical writing. This course will teach you the skills you need to succeed as a technical writer. You will learn how to translate complex information into easily understood language, and how to become a wizard at marrying the art of publishing with the science of technology. You'll learn the secrets of successful technical writers, including technical writing conventions, interviewing skills, desktop publishing and formatting techniques, key tips for developing graphics and templates, documentation management, and how to publish documents both on paper and electronically. You'll also learn how to get your first job as a technical writer, plus tricks of the trade that enable you to create high-quality documentation with less work.

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Recommended Courses:

Students who enrolled in Fundamentals of Technical Writing were also interested in the following courses:

Writing Great Technical Documents

Grammar Refresher

Business and Marketing Writing

A to Z Grant Writing

Introduction to Microsoft Word 2007

Syllabus:

All courses run for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when the lesson is released, but you must complete each lesson within two weeks of its release.

A new section of each course starts on the second or third Wednesday of each month. If enrolling in a series of two or more courses, please be sure to space the start date for each course at least two months apart.

Week One

Wednesday - Lesson 01

Technical writing is a relatively new profession, but people have been writing technical documents for centuries. In our first lesson, you'll learn the fascinating history of technical writing, plus how the instructor (and many others) became technical writers and how technical writing employs both the logical and creative sides of your brain.

Friday - Lesson 02

Technical writing requires preparation. In this lesson, you'll learn the basics of project management for your documentation project (including average amounts of time you should dedicate to different writing activities), key questions to help you analyze your reading audience, and how to organize the information you gather.

Week Two

Wednesday - Lesson 03

In today's lesson, you'll learn powerful communication skills that will help you get the information you need. You'll find out how to develop your listening skills and use body language that keeps you alert and encourages the people you're interviewing to talk with you. You'll also learn how to ask questions that help you get the answers you need more efficiently, and how to apply principles of adult learning when you're analyzing the information you've gathered.

Friday - Lesson 04

Do you ever get writer's block? Most writers do! Today you'll learn how to shut off your internal editor and give yourself permission to write your first draft more quickly and easily. You'll learn tips that will help you keep writing even when you realize you don't have all of the information you need, plus you'll have more confidence after you finish the grammar and punctuation review in this lesson, which includes tips about how to make your writing more interesting.

Week Three

Wednesday - Lesson 05

Every profession has rules and conventions that separate the novices from the pros. In this lesson, you'll learn all about time-honored technical writing conventions, such as using parallel structure, an inverted pyramid style of writing, effective headings, and lists.

Friday - Lesson 06

Should you save your graphics as bitmaps, gifs, or jpgs? In this lesson, we'll go over the difference between the most popular graphics file formats and guidelines for using each. You'll also learn about a new file format called PNG, and how to create screenshots on your PC, then manipulate your shots in Windows' Paint, saving you the expense of far more costly graphics programs.

Week Four

Wednesday - Lesson 07

Formatting your document can be critical to its success. In this lesson, you'll learn how to choose the typeface or typefaces you want to use and principles for using type effectively in your document. You'll learn about the things you need to keep in mind when laying out your pages. We'll take a look at some layouts that are commonly used in technical documents, then we'll discuss how to achieve those layouts using Microsoft Word.

Friday - Lesson 08

Microsoft Word has nearly a 93-percent market share for PC-based word processing—it's the de facto standard for most corporations and government agencies. So chances are high that you'll use it at some time in your technical writing career. In fact, most companies require that you be proficient with Word when considering you for technical writing positions. So in this lesson, you'll learn how Microsoft Word is different from other word-processing applications and how to use, modify, and create Word's paragraph styles.

Week Five

Wednesday - Lesson 09

When companies use Microsoft Word for their documentation, they expect you to know how to use and create Word templates. In this lesson, you'll learn quick ways to build templates, plus you'll learn some Word skills that will help you dazzle potential employers, such as recording macros, customizing your toolbar, and using cross-references, AutoText, and captions.

Friday - Lesson 10

Did you know that indexes are the most widely read section in any technical document? In today's lesson, we'll review indexing conventions, and I'll provide a few tips on building a great index for your document. You'll also learn how to use Microsoft Word to make indexing a bit easier.

Week Six

Wednesday - Lesson 11

To polish your document and make it the best it can be, you need to proofread it and edit it. In today's lesson, you'll learn tips from professional proofreaders and editors, as well as ways you can use Microsoft Word to help you check your spelling and grammar.

Friday - Lesson 12

Publishing your document is an exciting time. All of your hard work is almost done—or is it? In our final lesson, you'll learn about different printing options and how to work with printers. You'll also learn about future trends in publishing and how your documents may be distributed in the future. Last, we'll talk about different ways you can use your technical writing skills in the job market, and a four-step plan for getting your first job, as well as some ideas about freelancing. Questions are always encouraged!

This course includes a knowledgeable and caring instructor who will guide you through your lessons, facilitate discussions, and answer your questions. The instructor for this course will be Janet Underwood.

Janet Underwood holds a bachelor's degree and has more than ten years of experience as a senior technical writer. She has developed technical documentation for major corporations in the computer, information technology, telecommunications, financial, and medical industries, as well as for the U.S. Army and public utilities organizations. She has also worked as an English teacher and as an editor and writer for several internationally known trade publications. She has won numerous awards for the excellence of her writing and documentation design, and currently owns a technical writing and services business.

Requirements:

Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader). and Microsoft Word (Versions 2007, 2003, XP, 2000, or 1997 are all acceptable). This course is not suitable for Macintosh users.

Student Reviews:

"A Great Technical Writing Course/An Extraordinary Teacher! 1. Lessons presented via explicit detail with step-by-step instructions. 2. Each topic reinforced with technical publications and exciting websites. 3. Criticisms presented between showers of encouragement and sunny beams of approval. 4. Participants and instructor volleyed responses with lightning speed-what fun! 5. The powers and abilities of Microsoft Word were introduced as the launching pad for a technical writing career."

"An excellent course that will help me in more than just my Technical Writing."

"As an experienced (10 years) Israeli Technical Writer, I enjoyed very much the course. It was exciting to find everything that I was doing, as a technical writer, written black on white! I took the course because I wanted to get updated and to earn a certificate. Thank you very much for an interesting course."

"As a retired writer-editor, having done technical editing and writing, I especially appreciated the clarity and depth of this course. I think that the instructor choose excellent topics, offered the detail the student needed, and wrote the material in a very clear and interesting style. I found it to be excellent review, and I learned things I did not know."

"A star in the ed2go lineup!"

"A very nice, thorough course. The lessons were fairly comprehensive. I especially enjoyed learning new tricks in Word. I didn't realize Word could do so much. I hope to take more courses from Janet soon."

"Awesome! Maybe two words; truly awesome!"

"Continue too keep Janet on staff She is a very influential and motivated teacher. I believe anyone will be able to learn from her instructions. Thanks, Janet!!!"

"Dear Janet, I hold a Masters Degree in Electrical Engineering and I have written many technical documents during my working career. I took your course for several reasons. First and foremost, I am looking for an effective approach with which to offer my talent and market my skills. The course addressed that well. Another reason was to assume an obligation which would require that I discipline myself to adopt and learn the standards and tools used to address the jobs of today, and you have addressed that. I enjoyed your course very much, particularly some of the links in the Supplemental Material sections. You really opened my eyes with your discussion of Indexing as a saleable writing skill. This could work very well for me because my personal situation dictates that I seek work as a freelance writer. Thank you for all your help and I wish you well in your future endeavors."

"Dear Janet - I just wanted you to know that I really enjoyed this class. This class has HELPED me A LOT!!! There are things that we did I had no idea about. I was actually thrown into this position so I'm still learning. Thank you for all your help and understanding. I feel more confident in what I do. I've learned so much, and will recommend this class to others."

"Dear Janet, Thankyou for offering this course. I gained a much better understanding of the field of technical writing, and I learned some valuable skills."

"During this course I have been updating and writing procedures on my job, this course has been a wealth of information for me. I have also gained the recognition of my peers for writing such concise procedures and work instructions. Thank you very much, I hope you will offer some more classes that pertain to the field of Techincal Writing."

"Enjoyed course and look forward to more."

"Excellent class - just what I was looking for. It covered the basics and provided a good balance between lecture-type material and hands-on work. I learned much practical information from this class and it provided what I consider to be a solid foundation for practical applications at work and in my career as well as for further study. Great job all around!"

"Excellent course and very useful to me in my current job. Janet is an outstanding instructor and I appreciate how she answered every single student question or comment. Her answers were always insightful, encouraging, and chocked full of additional information. She's great!"

"Excellent course and very useful to me in my current job. Janet is an outstanding instructor and I appreciate how she answered every single student question or comment. Her answers were always insightful, encouraging, and chock-full of additional information. She's great!"

"Excellent course for Technical writers of all levels of experience."

"Excellent course. I learned so much that is immediately applicable to my work. Well worth the time to take this course."

"Excellent course, I would recommend the course to those people who are not only writing technical reports but evaluate applications and develop staff reports."

"Excellent course to introduce you to the world of Technical Writing."

"Excellent! Excellent class! Janet is marvelous. Ed2go is great."

"Excellent instructor; I liked that Janet discussed book information as well as real-life experiences. The lessons were informative and were delivered in a friendly tone."

"Excellent introductory course. Having a journalism degree, I knew the mechanics of writing. Janet's class has given me the additional knowledge and now the confidence to transfer my skills to technical writing. This is the best continuing education class I've taken, ever!"

"Fantastic course! I really enjoyed the content and the instructor's depth of knowledge."

"For me, the class was a good balance of technical information/instruction and historical information. (I like to know the history behind things.) I feel very confident in my ability now to write professional quality technical documents. Thanks for a great course!"

"Fundamentals of Technical Writing provides a good overview of the field and covers many practical aspects of producing technical documents. The instructor, Janet Underwood, was both enthusiatic and supportive in her responses to discussion area posts."

"Good course, the info and skills learned here will be very useful. The instructor is magnificant."

"Good, practical course, well taught. Very good responses by instructor to assignments and questions from students. Instructor showed real concern for getting the information to students. Very personable and competent. Highly recommended."

"Great course! I'm thinking of changing careers and this course was very well done and very beneficial to me. Thank you very much."

"Great course. Lots of useful information. Learned that I had a much lengthier portfolio than I originally thought. Thanks."

"Great course. Makes me want to take the other technical writing course Janet offers, when it is available. Janet is a professional, knowledgeable, very approachable online presence. I got the feeling that she cares a great deal about her students and the quality of our learning experiences in her virtual classroom. This was my first online course and I learned as much about learning online as I did about the subject matter. It definitely worked out well for me."

"Great course. Very well written, clear and concise. Easy to read and follow instructions. What else would you expect from an accomplished technical writer?"

"Great instructor, great materials, great value. Thank you for your professionalism."

"Great Job to Janet in providing great technical information w/ a personal touch. Thank you!"

"Great material, well-presented. Janet took time to give well thought out feedback. I will most likely take more courses with her. Ed2go has this down to an art. Great way to grab a new learning piece quickly and successfully. Thank you!!"

"Hi Janet! I want to thank you for a great course. We've just instituted a new procedure at work and I can tell that the person who wrote it needs your help. I'm going to write my own version to get me through this learning time and give it to my new boss. It should be helpful for all concerned. THANK YOU."

"I am really glad in my decision to take this course. I can put the majority of this course content to work in my present engineering profession. Thanks"

"I appreciate Janet's time and effort she put into helping us out if we had problems. She talked to us in the lessons like we were sitting in desks in front of her. I greatly appreciate this class and what it has done for me. Thank you so much."

"I cannot express how much I have enjoyed this class and how much I have learned from it! I have been a technical writer for four years, and I learned more during this class than I ever thought possible."

"I cannot say enough good things about this course. The course notes I printed will be a resource for a long time to come. The instructor was so unjudgemental I was almost tempted to participate in the discussion group without fear of embarrasing criticism. Her enthusiasm came through, both in the notes and in the discussions. I took the course to help with documentation of food safety programs. I am toying with the idea of a career change!"

"I can not say enough positive things about this course. Ms. Underwood presented the information is a superior manner, which made it easy to understand. Also, the course was organized in a way that I could use the course reading as reference material in the future. I am planning on signing up for the next course in this series. Then I will be contacting a recruiter. I also want to state that a Kelly Employee suggested I take this class to improve my skills. She was right...the course was fantastic!!!"

"I enjoyed taking this as my first online course - it was practical, with just enough work to be useful, but not enough to be cumbersome! Janet came across as a very well-informed, considerate, positive person."

"I enjoyed taking this course. The instructor was knowledgeable, accessible, and helpful. She always answered my questions and was able to expand on the various topics in the discussion area. She provided a sense of one-on-one instruction, which was excellent. I also liked the flexability and 24/7 accessibility built in to this on-line course. I was away during some of the course, but was able to continue the classes without missing a beat."

"I enjoyed the class, and have already applied some of the lessons in my job to make technical drawings for products more understandable and concise for overseas production."

"I enjoyed the class, learned a lot about writing and Word and my Mac. The instructor was informative and supportive and fully answered any question I asked."

"I enjoyed the course very much.Everything was explained so well. Janet is a great instructor."

"I enjoyed the flexibility of this online course, and was very impressed with the instructor's diligence in thoroughly answering each person's question in a timely manner. I would have thought there'd be little interaction, but the availability of the instructor helped to make this type of environment very productive. The list of resources itself was almost worth the cost of the class, but the curriculum was great -- very informative. Thank you!"

"I enjoyed this class very much and believe it will be of good use to me in the future."

"I enjoyed this course and instructor; both clarified my understanding of the technical writing field."

"I enjoyed this course. Being a sports writer, some of the stuff was familiar to me but I learned about the features of Word that I was quite unfamaliar with that will make my job easier. Also, now that I'm doing some business/technical writing, these features of Word and the course itself will prove beneficial."

"I enjoyed this course very much. I gained some new skills, and learned a little more about the field of technical writing. The lessons were extremely well written; reading them was almost effortless! Thank you for offering this class."

"I enjoyed this course very much. The content was inclusive of all the various aspects comprising technical writing and presented them in a manner that was comprehensible. This was impressive, considering that the instructor had no knowledge of the backgrounds of the students. The instructor appeared to have much knowledge of and experience in the subject matter, was an enthusiatic teacher, and always responded to the students' assignments in a positive way. She was very willing to offer additional practical and professional information regarding the profession of Technical Writing. Reading the other students'postings of the lesson assignments was helpful, too, in learning the course material."

"I feel that the instructor did an excellent job in reaching out to her students. You are highly recommended, Ms. Underwood! GREAT BANG FOR THE BUCK!"

"I found the course interesting, informative and comprehensive. The instuctor has a warm, personable manner."

"I got a lot out of the class and appreciate the instructor's organized style of teaching and willingness to help students. I strongly recommend this class to anyone interested in pursuing technical writing."

"I had a most enjoyable experience taking this course, and commend the instructor. I would recommend these online courses to anyone seeking to advance their knowledge."

"I had my doubts about taking an online class but Janet did an excellent job. She has a talent for using online active listening. In many ways, I felt that I received more personal help than I have in traditional classroom settings. I expected to learn about technical writing. I did not expect to learn that much about Word, but Janet taught me how to use features I have never used before. This was a great class!"

"I have been taking several online courses and this one, by far, was my favorite. Thank you."

"I have really enjoyed the class. This was one of the better online classes I have had. You are always there to offer help, support, or a friendly word of encouragement. Thank you."

"I have some past experience writing and re-writing technical documents so I could heartily agree with the material that Janet was presenting; in fact, it's been a couple of years since I did this type of work and it was great to get back into it. I feel my next step is to practice working with MS WORD using the lessons and assignments over again to strengthen my skill base. I was reassured by the discussion areas when I had problems and although it's not the same as having an instructor right over my shoulder, this was a rewarding and interesting class. Thanks to Janet and the others for your help."

"I have taken online classes from [another provider] in the past and quit because their class was too hard to follow. But I didn't quit this course. You have done a great job in making this class student-friendly. Thank you!"

"I have taken online classes [from other providers] in the past and quit because the class was to hard to follow. You have done a great job in making this class student friendly. Thank you!"

"I have taken several online courses through ed2go. This was by far, the best. I devoured every lesson and found the supplemental materials extremely helpful. I am certain that I will refer to the lessons & materials as I write documentation at work. The instructor was very reponsive to all postings in the disucssion area. Excellent job!"

"I just wanted to offer a quick compliment of your teaching style. Long, long ago, I learned one of the best presentation rules ever: Tell them what you're going to say, say it, then tell them what you said. You clearly learned a similar lesson, and you execute it beautifully -- it's extremely effective!! I'm really enjoying the course."

"I learned a lot from the class and would recommend it to others. The instructor was great and very helpful. The materials will be useful in the future. Thank you"

"I learned more about technical writing in this course than I did during my undergraduate program with Upper Iowa University."

"I learned more in this on-line course than any other I've taken. The subject matter of this course fit my interest in writing and the information was more thorough than I expected. Thanks so much for offering this course through Ed2Go."

"I learned more than I thought I would, I really felt challenged and yet I was able to keep up. I have no background with the material so I feel the instructor meets the needs of a wide variety of students. I highly recommend this class."

"I'm sure that if people recognised the ongoing value of a course like this one, particularly with this instructor, more would take the opportunity to study. It has been a most enjoyable experience and the best online course I've undertaken. Thank you."

"I really enjoyed Janet! She was so personable and extremely knowledgeable. This is my first on-line course. So, I didn't know what to expect. I thought there would be a problem with interaction and getting feedback. However, Janet was very responsive! I also enjoyed and learned from the student’s comments in the Discussion Area."

"I really enjoyed the course, and got a lot of useful information in a short period of time."

"I really enjoyed the course. I discovered that programs such as Paint and Microsoft Word had many more capabilities than I realized to do everyday tasks in my present position. Thank you for a great course!-"

"I really enjoyed this course along with Janets' helpful insights. I've learned a lot about the many different uses of MSWord and will continue to do so as time passes. I found the course very informative and the Instructor extremely helpful."

"I strongly recommend this course to anyone interested in Technical Writing as a career. The instructor, Janet Underwood, is definitely an expert in her field! Her clear and great writing style, along with the interesting subject matter, makes this a great course to take!"

"I thoroughly enjoyed this class! Her writing style and the flow of the lessons was excellent and easy to follow. I am now ready to take more classes online; after I practice what I learned in this one. Thank you so much for all your efforts on our behalf."

"I thought it was a very efficient way to deliver a course in the fundamentals of Technical Writing. The instructor's material was very well designed and she was very timely and thorough in responding to questions. This course was a great value."

"I thought Janet presented the material in a very thoroughly and well-planned manner. Her level of knowledge blew me away (in a good way)! Her insight was timely. She didn't skip a beat with her help to students and highly encouraged students to help each other. I would find it a pleasure to take another course with her any time, not to mention, I would thoroughly enjoy being her understudy!!"

"I thought the instructor did a great job teaching this course. The lessons in the course were well organized, thorough, and easy to understand. Also, I would like to thank the instructor for the helpful hints when using Microsoft Word."

"I thumbed through a number of technical writing books before taking this course. I found many of them confusing and out-of-date. This course, however, was easy-to-follow, current and very well-presented. The professor was amazing and very well-qualified to dumb this stuff down to dolts like me. Which is not an easy task. Thank you. I learned a lot."

"I took this course because I want to make a career change. I learned so many practical, useful things that will help me to do so. The supplemental information provided by the instructor is invaluable. I would highly recommend this course to anyone considering taking it."

"I took this course not knowing what to expect. I was delighted to learn about this subject to the extend that I did. The instructor's notes included examples of correct responses as well as incorrect responses. It shows that she is an expert in this field. Thank you for this experience!"

"It takes a special skill to communicate with a classroom full of curious, faceless students and Janet Underwood has this skill. The course material was meaningful, informative, and easilty translatable to the workplace. Ms. Underwood's respones in the class discussion area were thoughtful and thorough. I believe many nuances of conversation are lost when communicating by way of computer. However, I thought this instructor captured those nuances with a clear, knowledgeable, encouraging and friendly voice."

"It was a pleasure taking this course with Janet. It's evident that she is extremely knowledgeable about the subject matter. She is enthused about the subject herself and enjoys getting her students enthused about it and making sure they know the material well at each stage of the course. Her quizzes and Final Exam were excellent course reviews and learning tools. I would recommend Janet to other students. I learned a lot, and I learned to appreciate this topic much better because of her teaching (writing) style and her helpful attitude and guidance. This was my first online course. My experience in this course, interacting online with Janet and with the other students, makes me want to take other courses online. Thank you, Janet for making my first course with you a truly rewarding experience. P.S. I also found the online registration and payment process, and the online classroom interface, to be extremely easy to use, and helpful to the overall learning experience."

"It was, overall, a very good course, and I took away a great deal of useful information. This was my first experience with online classes. I had misgivings at first, but came to like the process. I could work it into my schedule and not feel the pressure of being somewhere at a specific time and place. The course was especially useful for me in reenforcing things I knew, or recalling things that had become fuzzy. It also gave me a lot of new information, and brought my knowledge into the 21st century. I was able to apply some of the lessons, especially creating Styles and Templates immediately, and, as was predicted, became an instant hero, solving a couple of problems we had been wrestling with for some time. It also boosted by my own confidence in my abilities, re-enforced the fact that I know more than I thought I did, and cleared up many mysteries about MSWord. Thanks for the experience. I had come to look forward to Wednesday's and Friday's, and will miss the "contact" --however virtual it may have been."

"I used to think online courses were not easy to follow and understand. I was wrong! Janet Underwood is an excellent instructor. Thank you!"

"I've already recommended this course to my sister."

"I've enjoyed taking this course very much and have already applied what I learned to my current job. I will continue to improve and expand on my skills as a technical writer and wish you all the best. Take care and I hope to someday have you as a teacher again ..... you really are wonderful."

"I've worked as a technical writer for three years. This class has increased my knowledge base of technical writing, and has not only made my job easier, but enjoyable. Thanks!"

"I wanted to let Janet know that I began using many of the ideas in her lessons in my documents for work. Those documents have taken on a more professional appearance. The course has been very helpful to me in my work documents. Thank you."

"I wanted to say that I enjoyed the course. This was the first online course I have ever taken. I wasn't quite sure how well this process would work. It actually flowed well. I feel I learned a lot. I also hope I can find a way to incorporate more of these skills into my current work assignments. Thanks for offering such a good and affordable course."

"I was a little concerned about taking a course on-line but I enjoyed the course very much. I learned a lot and will be able to apply what I learned to my work."

"I was pleased with the course material, its presentation and the timely responses by both the instructor and the teaching assistants."

"I was really impressed by the comprehensive material in this course. I especially enjoyed learning more about Microsoft Word; I had no idea it included so many features. I feel this course gave me more than I had bargained for, and will enhance my future earnings. The instructor was great!!"

"I was really impressed with the quality of the information, the knowledge level of the instructor, and the in-depth answers to questions. I was even more impressed with the instructor's obvious competence in, and love of, her subject matter, and her desire for us to learn. Thanks so much!!!!"

"I was skeptical about taking an online course. However, I got much more knowledge and real world insight than I expected. The flexibility and convenience is great. My thanks to the school and the instructor."

"I would highly recommend this course. The content was thorough, interesting and valuable. I have printed out each lesson and I am sure they will serve as valuable references and learning tools. Thank you for your excellent work!"

"I would like to thank you for a great program. I've been dabbling in technical writing for many years now. Through your class, I have had my eyes open to many things I hadn't even thought of. Your course has bolstered a lot of things I felt were the right things to do. I also learned many new things about the nuts and bolts of tech writing."

"I would recommend this class to anyone with an interest in technical writing. I learned a lot of useful features of Microsoft Word which I have never used before or that I had tried to use in the past but became too frustrated and gave up. Janet was very good about ensuring any questions we had were answered completely. I hope to apply my new knowledge of MS Word in improving some of the documentation that I currently use and in creating new documentation that I might use to land a new job in the technical writing field."

"I would strongly recommend this class to others who want to get started in Technical Writing. It is full of useful information and the instructor clearly has knowledge of the subject and can communicate it clearly. A true technical writer! I would take another class instructed by her in a heartbeat."

"<i>Wow</i> is the word I would use to describe the lessons. There is so much information that I feel like I have not scratched the surface. Also, I feel really amazed that I have worked on my computer for years and missed many of the best features. This class has taught me to be more curious and check out what is in front of me! Thanks to everyone in the class for the great discussion answers and to you, Janet, for opening my eyes."

"Janet does a wonderful job with this course. I'd never taken an interactive online course such as this, but was most pleasantly surprised at how well it went. Her style is informative and professional, but just casual enough that you don't feel intimidated. I would highly recommend this course and/or Janet to anyone - actually, I already have. Thanks."

"Janet is a great instructor, and this course is a great way to brush up on your knowledge of technical writing and use of the higher features of Word or explore these areas for the first time. And, Janet made a very diligent effort to answer discussion area questions (including the many I had!) and did so very quickly. I highly recommend this course and this instructor. Plus, you can print off lessons and save links to supplementary info for future reference."

"Janet is a great instructor. If you have any problems with the assignments, she will take the time to explain it further. The course exceeded my expectations. This the best class for the money that I have taken. Each lesson had great tips or gave directions on how to access more information. The lessons were well-planned and interesting!"

"Janet is an excellent instructor. It was a pleasure to learn from her."

"Janet is a very good instructor. To interact in writing, letting people know to solve a problem while still praising them when something was done correctly is a true master of her craft. I would be honored to take another one of her classes!"

"Janet is a wonderful teacher. I especially appreciated the fact that she answered questions in the discussion area very quickly and thoroughly. Great class!"

"Janet is such a wonderful instructor who obviously knows her subject indepth. She made the discussion areas interesting and interactive and always added a personal touch when answering questions. I found the course material very helpful and filled with insights and particularly loved the supplementary material. I would definitely recommend this course to anyone who is planning on a technical writing career."

"Janet, I truly enjoyed this class! My favorite was Lesson 3. It was so informative. You provided a wealth of information that I will take with me and use often! Thank you again for sharing what you know with us, you even included tips and that was great. I look forward to this new career."

"Janet, I truly enjoyed this course. I learned new things about Microsoft Word that I can use outside of Technical Writing. I believe that some sort of Technical Writing career is in my future, and this course has helped to prepare me for it."

"Janet provided extra material to us as it became evident that we needed it -- in this case, extra instructions on using Microsoft Word. This was my first online course, and I am very happy with it."

"Janet's class style is great. I was very delighted when I saw that Janet was responding to each one of us in the class and always with helpful information. Janet demonstrated on the board the techniques she was teaching us. I am very happy that I signed up for this class."

"Janet's clear instruction, upbeat encouragement, and thorough responses to questions and comments made this class enjoyable. Thanks so much!"

"Janet's course was easy to read and follow. I retained most of what she wrote pretty easily. She also had a great way of showing concrete examples of how things worked. It was best when she shared her personal experiences. Janet should teach more courses!"

"Janet showed a depth of knowledge in the course material and a genuine concern for answering all questions."

"Janet's insightfulness and great experience give this course what I think of as the authority of knowledge. I would highly recommend it for that reason above all others."

"Janet's knowledge is priceless. I feel more confident with my Technical Writing abilities to be able to further my career. Plus, I now have a great resource and manual, for I printed out each lesson. Two thumbs up!"

"Janet's Technical Writing class is wonderful. I learned as much from the tips, advice, ideas, personal help, and alternative assignments in her discussion areas as I did from the lessons. She really packs a lot of information in 12 lessons. I look forward to taking other classes from her. Thanks Janet!"

"Janet - Thank you so much for your kind words. I have enjoyed this class very much and wish there were more out there that I could sign up for on line. I have learned so much and am already applying what I have learned in my job. You have given me confidence in myself. Thank you, Janet."

"Janet Underwood has put together a lively and effective on-line course. Her well written lessons with appropriate graphics, and a knowledgeable and personable style in the discussion area, made this a thoroughly enjoyable learning experience. Thank you, Janet!"

"Janet Underwood is an excellent instructor. Her lessons are very comprehensible, enjoyable, and well-structured. I highly recommend this course for those new to the technical writing field."

"Janet Underwood is a wonderful teacher, patient and easy to learn from. Because of her teaching style, I will be signing up for the next writing class in March."

"Janet Underwood is the best instructor I have encountered in a long time. She seems to have a genuine interest in the success of her students. Her writing is always very clear, simple and complete. I would like to know if there are other classes that she plans on teaching. I would love to learn from her!"

"Janet Underwood not only is a wonderful instructor, but she motivates students taking this course to try technical writing. She gives information beyond the scope of the class so that students have an idea of the possibilities for technical writing."

"Janet Underwood's course was perfect for someone who is desiring to know what technical writing is all about. She taught the basics with pertinent assignments and quiz questions. Her lessons and supplemental materials were excellent for intriguing me to continue discovering more about technical writing and various programs used in the profession. Janet responded to questions and comments with great insight. Her additional information and help in the discussion areas was superb. I look forward to taking her next course!"

"Janet Underwood was an excellent instructor who not only gave encouraging words but provided extra information from personal experience."

"Janet was a great teacher and made this first online class experience a delight. She was truly knowledgeable in her field and she explained things in an easy-to-understand manner. I look forward to taking another course with her and I will continue to explore other topics using this great service. Keep up the good work."

"Janet was an excellent instructor. Her answers were prompt, thorough, and helpful. Janet's wealth of experience showed through in her many responses. She exceeded my expectations of online instructors and made the online class experience a very positive one. Thank you Janet!"

"Janet was just a wonderful instructor. I only wish all instructors were as knowledgeable and friendly as she is. I will probably take this or another course with Janet as the instructor again. I feel I could gain a lot more knowledge from her expertise."

"Janet was very good in answering questions quickly, and very involved in the discussion forum."

"Just a comment on how helpful and informative this class and instructor were. Great Job!"

"Last week, I wrote a multi-million grant proposal and applied some of the skills I learned from this course. Upon reviewing it, my boss commented "This is very , very good". This was my first time to get such a commendation from her!"

"Lot of hard work went into this. Excellent internet references. I learned a great deal."

"Loved the course. Found it extremely useful."

"Loved this course. I've taken one other on technical writing and this was hands down a better, more efficient, more productive course."

"Ms. Underwood was exceptional in the generosity of her critique, suggestions and extra information during discussions. I teach a college course in music; I am excited by her on-line model. Thank you!"

"Nicely divided into manageable lessons, with plenty of additional references listed. Thorough answers provided to all questions. Instructor obviously interested in the class and the students."

"Our instructor Janet Underwood was thorough and organized and extremely friendly. She offered her students encouragement and assistance at all times. Her insights and tips were valuable and will serve us well. Cheers to her."

"Overall I thought this was an excellent class. I had never taken a class online like this before, so it was a little different for me to interact with an instructor I have never seen or met in person. However, she did a great job answering the questions on the discussion boards, taking time to address each individual's question and making sure we understood the material."

"Super course. Great instructor. Very comprehensive and, at the end, a great reference folder was born!"

"Super instructor. I took the course because of casual interest and to acquire points for teacher recertification/license renewal, but I got much, much more from it!"

"Terrific course and I fully intend to try the next level up as this was a good introduction. i feel i am now ready for some more in-depth information. Many thanks and I think the set up of the course is excellent."

"Thank goodness! I can work full time and have a life and do online learning. The class exceeded my expectations. I bought one of those "dummies" books and I was wondering if I really needed to shell out so much cold hard cash for the course: and the answer is "Yes---absoutely". The book suggested volunteering to produce some sample writing and gain valuable experience. I thought it was a good idea, but thanks to this course I now really have a map to get me going. During the course, my husband and I traveled to visit family and also went on a one-week vacation. I was concerned that all this activity would jepordize my ability to complete the course. True, I could have done more but I am satisfied with what I have learned. Kudos to Janet and thank you."

"Thanks for the class. It was great. Gave me confidence. Gave me ammunition with the guy we hired who tried to intimidate and get his way by saying, "In my technical writing class..." Now I say it back at him, and we can move on to intelligent discussion."

"Thanks, Janet and crew for a very informative program, my first as an online student. You have filled in some gaps in my knowledge and enabled me to confidently add technical writing to my skills set when seeking future work opportunities."

"Thank you for a job well done! I really gained a lot of useful information in this class. The new insights into Microsoft Word are phenomenal finds - THANK YOU, THANK YOU!!"

"Thank you Janet for that amazing course. I have learned so much. Thank you!!!"

"Thank you, Janet, for your insight and suggestions. I have enjoyed this course a great deal!"

"Thank you Janet.This course provided me with exactly what I was looking for. I found the information helpful and I learned something from the exercises."

"Thank you! This was a very good course that would be helpful for any profession. While the course length seemed just right for the content, I really appreciate the links to additional information that could be referenced if necessary."

"Thank you very much for such an informative online experience! This was my first online course and I will definitely take more!"

"The chapters contained great information that I will refer to frequently while I am writing proposals. Fabulous course!"

"The class was fun and I enjoyed it very, very much! Thank you!"

"The course and instuctor were excellent."

"The course followed the difficulty curve I expected with more difficult concepts appearing in the later lessons. It kept the course challenging. This was a course that was well designed for the online presentation medium. Thank you."

"The course layout makes a good model for a technical document. Thank you."

"The course material was well-written, encouraging and informative. The instructor responded quickly to postings. What a wonderful introduction to technical writing and ed2go.com! Thank you Janet!"

"The course wasn't as difficult as I had expected. That was a relief since I was really looking for a true fundamental class. Now, I would like to see if there is an intermediate/advanced class. Janet Underwood was wonderful! Thank you to everyone that makes these courses available."

"The course was very informative and I believe I have gained much valuable information. I found that some of the lessons were a little more challenging than I was expecting, however they were not overly difficult, I am happy that I was able to save the web page for future reference and the lessons internet reference sites that were offered."

"The course was very informative and the instructor was excellent. The knowledge gained from this course could definitely be applied to my daily office work, especially in composing technical letters and project documentation."

"The course was very well presented and an excellent introduction to technical writing. As a computer instructor, I gained much information to pass along to my students concerning career choices. I highly recomnmend this course to anyone interested in writing."

"The course was worth it just for the information on Microsoft Word; plus it was invaluable for someone aspiring to be a technical writer. I come away from the course believing that I would enjoy being a technical writer, and that I could be good at it. Scotty, beam me up into a technical writing position! (Seriously, I know the steps to get there now.) I loved this course!"

"The final exam was excellent. The information was organized by sequential chapters, thus making it easier to go back and review information."

"The Fundamentals of Technical Writing course was outstanding. Janet Underwood is a great instructor. While taking this course, I was simultaneously working on my first technical writing project. Every week, the lessons were right on target with the stage of my project. It was incredible to be able to immediately reinforce the lessons learned into an actual project. I would definitely recommend this course to others who are interested in learning the Fundamentals of Technical Writing."

"The instructor gave great feedback. She answered each students question and even commended all on their answers to the assignments. I feel the course provided a great deal for a six week course."

"The instructor has a terrific writing and teaching style that makes you feel comfortable and confident about the subject matter. I was really, really impressed."

"The instructor was amazing. Her material was clear and precise. I would be more than glad to attend an advanced class if this particular instructor is involved in any. Thank you very much. Well done!"

"The instructor was excellent, very positive and helpful. She made you feel very comfortable to ask questions and…wanted so much for you to learn and excel in the class. The course material had enough hands on, reading and quizzes to prepare you for the final. I would highly recommend this course and the instructor."

"The instructor was very helpful and knowledgeable and I looked forward to her feedback to my assignments and questions. Please pass on a BIG THANK YOU to her for me!!"

"The instructor was very helpful to me in areas where I had questions or concerns. She was very patient and understanding. She made this class very interesting."

"The learning doesn't stop here--this course is a rich source of information and resources. I've already signed up for another of the courses offered, and am looking forward to it."

"The most encouraging instructor I have had so far! Janet Underwood is an instructor that instills self-confidence in her students! It was an extremely informative and educational class with a very caring and interactive instructor! I am also taking her advanced class as well and would take any class she would teach. Never have I felt so motivated by an instructor! Janet's writing style was a real pleasure to read. I liked very much the sprinkling of very helpful analogies and metaphors as pictorial aids to learning. Also enjoyed very much the background history of the modern implements of all what technical writing is composed of along with very practical methods of using the tools of word processing. Learned much more than I ever thought I would and was encouraged to learn more on my own. Janet Underwood not only provided a solid and comprehensive foundation to build upon, but also most of the structure as well. I feel all I have to do now is go out and buy the furniture! A very worthwhile class! Thank you Janet!"

"The [portion of this course] relating to Technical Writing techniques was very informative and helpful in my current job role. The instructor provided material which was both entertaining and valuable. Her style reminded me of my first journalism teacher who was a major inspiration to me, so taking this course felt like sitting in her classroom!"

"The purpose for taking this course was to prep me for a college credit writing course. This course filled me needs and more."

"The subject matter was broader than I had anticipated, and I was amazed at how well Janet was able to cut to the chase and provide guidance on key elements. She provided a course in which I feel one could immediately take the skills at hand, and write a technical document using MS products. But she also let you know there was much more out there. This course was GREAT!"

"The tips on using Microsoft Word to streamline and simplify the writing process are invaluable."

"This course absolutely fit my needs. I gained a lot of knowledge and fully intend on taking the follow-up course. Bravo Zulu!! (Navy talk for Good Job.)"

"This course adequately covered all the basics while keeping and sparking my interest in technical writing! The instructor came across from the onset as very friendly, helpful & knowledgeable."

"This course exceeded my expectations. I was able to utilize what I learned immediately on a project at work, and Janet gave me some terrific suggestions and advice. I really felt like I was part of a class, but without the rigid commitment to a specific schedule. This has been a great experience."

"This course has been very useful to my line of work as an IT Technician. It gave me ideas on how to write technical documentations for users."

"This course has been wonderful. I am already a professional in the world of the written word, and I really learned a great deal. What an incredible value!"

"This course has exceeded my expectations, and that is mainly because Janet is a skilled instructor and has prepared materials that are consistently on target. I would give Fundamentals of Technical Writing my highest recommendation and endorsement. It is the perfect starting point for technical writers."

"This course has provided both me and my employer with an invaluable set of tools. Even though I have professional experience in writing and editing, I have had no technical training in writing as a profession. Native ability has allowed me to experience several different worlds of writing, however. This is quite a feat, given my background in performing editing and proofreading for an international advertising agency, in writing as a freelance journalist, and now in writing proposals for a scientific firm. I learned about a whole new set of reference tools on the Internet, learned some advance features of Microsoft Word that I now use every day, and brushed up on my grammar. I will not only recommend this course to others, I will look for other similar learning opportunities. Thank you, Janet, for creating such a beneficial course. I respect you, admire you, and wish you the best in your career as well!"

"This course has taught me more than I planned to learn. The instructor was prompt and thorough in her responses to questions and comments. It was also very helpful to review other students questions. I look forward to taking more on-line classes."

"This course is a great foundation for anyone wishing to build a career in technical writing!"

"This course, its supplemental reading suggestions, and the feedback provided by the instructor were fantastic! I stumbled upon my job in technical writing as an accident, and thought I had learned a lot in my year and a half of experience. This course showed me I have only begun to stratch the surface. I seriously expect that this will greatly improve my productivity, especially in areas related to formatting. The instructor presented a great course, delivered on everything promised, and went out of her way to make sure students fully understood the concepts involved. She really gave some great details and rationale WHY things are the way they are when she probably did not have to. It is obvious she hopes to inspire us to adopt the same high standards she herself employs."

"This course packed a lot of great information that I can use in my current job. I plan on using this course to expand my abilities to learn more about technical writing and using MS Word's features. I would recommend this course and instructor to others."

"This course provided excellent information on the subject. High marks for the instructor! It was easy to follow, questions were pertinent. Liked the instant feedback on quizzes."

"This course provided the overview of Technical Writing that I was seeking. Janet's excellent lessons introduced me to the vocabulary and primary issues of the field as well as several powerful features of Word. Janet always provided timely and thorough responses to any questions. I look forward to taking additional courses online and from this instructor."

"This course taught me exactly what I was hoping to learn: the fundamentals of technical writing. After taking this class I feel more confident about my grammar and my writing. Aside from grammar and punctuation, I found the following topics especially helpful to me: - Using parallel structure in text - Managing styles and templates - Creating indexes. Janet is a very effective instructor. The lessons were easy to follow, and short enough to be completed in an hour. I had fun with the assignments. They helped me apply what I had learned in the lessons. I especially enjoyed the discussion area. Janet's friendly and encouraging feedback was a strong incentive to post comments."

"This course was an excellent introduction to technical writing. The professor has an insider's knowledge of the discipline and covered themes and details you won't read about in leading books on technical writing. Four out of four stars!"

"This course was a very good one and I am happy that I chose to take it. I learned a lot and feel that I can use the information that was taught."

"This course was both useful and intellectually satisfying. The instructor seemed to give realistic and straightforward information about the field. In addition, the lessons were written in a style that flowed well. I learned a lot about communication, in general, from the instructor. It was a very fruitful experience!"

"This course was extremely helpful to me in improving my writing, editing, and computer skills as an editorial assistant. The information was very current & applicable. Thank you for all of your helpful insight."

"This course was great. I really enjoyed learning all the things in this course. Janet did an excellent job in providing current content that is applicable. I would consider taking another course with her as the instructor."

"This course was great! Not only did it give you a feel for the problems encountered by technical writers but also it gave you the mechanics to do the work and links to sites that could give you more info on different aspects of these mechanics. I'd recommend it in a minute!"

"This course was incredibly helpful to me. I wish I had taken it years ago! Janet was very available and responsive to all questions. The discussion area was with the other students was eye-opening, too. I especially enjoyed the supplementary material - lots of good info! Besides providing invaluable lessons in Word, this course is a terrific overview of the world of technical writing. Thanks, Janet!"

"This course was just right for me! It was well written, the concepts were applicable, and the seqments were the right size. Everything was clearly explained with a smooth writing style that was for me to read. The instructor practiced what she taught: she wrote for the reader-student and the lessons were consistent and very helpful."

"This course was very informative and useful because: -The instructor was knowledgeable and responsive; -The course work reflected best practices; -The web sites inspired further learning and research; -Recommended books and resources were excellent; -Course was easy to follow; -Printer-friendly versions were especially helpful. Thank you very much for an excellent training course!"

"This course was well organized and contained information for both experienced and inexperienced technical writers. The information specific to features in Microsoft Word is indispensible."

"This course, which outlined the skills required for technical writing, was a helpful starting point for people interested in becoming technical writers. It covered a broad range of topics, including an introduction to pertinent, but lesser known, features of Word. The instructor was concerned and caring, and the course was well-organized. Taking this course was definitely worthwhile."

"This has been an excellent class! Thank you, Janet!!"

"This has been my first online course, and a very positive experience. I have learned so much, with little pressure and little expense. Janet, I appreciate that you “practice what you preach.” The twelve lessons are great models of the skills you are teaching. In addition, the voice of each lesson is confident, yet friendly and encouraging. It was a pleasure to read and study each lesson. Thank you!"

"This is a great course. There should be a part two."

"This is a wonderful course. I urge computer professionals who are involved in documenting computer applications to take this class. It does a great job of developing a sane, organized approach to a task that many of us find overwhelming or tedious. I am looking forward to the advanced class."

"This is a wonderful course. I urge computer professional who are involved in documenting computer applications to take this class. It does a great job of developing a sane, organized approach to a task that many of us find overwhelming or tedious. I am looking forward to the advanced class."

"This is one of many on-line courses that I have taken and I found it to be one of the best in quality and the interaction from the instructor. I highly recommend this instructor."

"This is the most useful writing course I have ever taken, and I was an English major in college. The course is a well written, nicely developed, and easily read technical document. It is packed with practical information and supplementary data. So much , in fact, that it provides a potential technical writer with a great number of career options. A big bonus for me is working in Microsoft Word. Before this course I was a data person - spreadsheets, formulas, reports, and charts. My weakest "Office" skill was Word. Being somewhat intimidated by Word, I actually wrote everything in Excel, even letters. I have newly learned skills, and will no longer be afraid to take on the challenges and benefits of writing in Word. Thank you!"

"This was a great class and Janet was a very encouraging and engaged instructor who provided us with very valuable information in regard to this field."

"This was a great class I really enjoyed it. I learned a lot and I will use what I learned often. It has already helped me advance in my job and it will continue to do so. Thank you Janet I really enjoyed it!!!"

"This was a great course. I learned a lot and enjoyed myself while doing so. Janet Underwood has put together an excellent class and she did a great job teaching it. Many thanks to her!"

"This was an awesome course! I was not sure what to expect going in, but this has really exceeded my highest expectations. I am looking forward to taking the next class. Thanks so much Janet."

"This was an excellent class and an excellent instructor. She not only taught us the fundamentals but brilliantly demonstrated technical writing in every single lesson. I really got a lot out of this class and absolutely have the highest respect for Janet, our instructor."

"This was an excellent course and the instructor was very knowledgeable and personable. I particularly liked the quick response time to questions posted in the discussion area and the timely quiz evaluations."

"This was an excellent introductory course covering all aspects of the technical writing profession. I strongly recommend it for anyone considering this profession."

"This was an incredible class. The instructor made the history of printing and fonts interesting. They strike me as boring, but the instructor actually made them interesting. I learned things about Word that I did not know before. The instructor wrote well and addressed something I am insecure about--writing well. In Lesson 12 the instructor wrote about what good writing is and what it is not. I truly appreciated the instructor addressing that issue among others. Thank you. This was a great course!"

"This was an outstanding value for the money. I was able to take information learned and put it into use at work immediately. I feel much more confident that I can succeed in this line of work."

"This was a stellar class. The material was pertinent, the information was presented in a user-friendly format, and the interaction provided by the instructor was exemplary. All my questions and concerns were answered -- and in most cases -- the instructor anticipated our issues and provided additional information, links to Internet sites, recommended books, etc. It was a great class. Thank you so much for all the time and effort expended to make this an A+ experience."

"This was a terrific course and I enjoyed it immensely. I learned a lot, more than I thought I would, which speaks to my ignorance of Word more than anything else! Thanks to all who worked so hard to make it happen."

"This was a very beneficial course. I have written test plans/cases and summaries for the last 8-9 years, but I still learned new skills and reviewed some I had forgotten. The instructor did an outstanding job. Very well written and thorough. I would strongly recommend this class to others. Thanks!"

"This was a very enjoyable and informative course. The online format was so accessible and convenient, that I have already registered for other courses. I will recommend this to others!"

"This was a very instructional course. As a technical writer of 20 years, I always find I can learn from other writers. I enjoyed it very much."

"This was a very professional and well thought out course. Being in the field of training-development I know how useful and necessary it is to get feedback and I do believe that this was a very instructional course with a depth of information that I did not expect. Thank you so much and I will be looking to take another opportunity for some great instruction!"

"This was a very useful and informative course. I learned a lot even though I have been working as a technical writer for eight years. Janet's answers to my questions were prompt and complete. I made myself a technical writing notebook with notes and excerpts from the course which I will be taking with me to all future jobs. Thank you!"

"This was a very well-desinged course. Janet's text was simple, direct, and informative, and I found myself studying her way of organizing and explaining things as much as the material itself. The Web links were terrific, too. By the way, I got a tech editing project about halfway through this class, so I'm on my way. Thanks for a great course!"

"This was by far one of the best classes I've ever taken. The instructor was incredibly responsive, both in her timeliness and the amount of information that she provided. It was obvious that she read each and every post , and answered individually. I so enjoyed the class and learned much more than I'd expected."

"This was by far the best writing course that I have taken. It provided information that I can apply to my career as an IT Specialist and future adult education instructor."

"This was just what I was looking for to get me back into the technical writing field. Helped me to remember things I learned years ago and helped boost my confidence for starting my own business."

"This was my first insight into technical writing, so I have much to learn. This is a wonderful beginning course, and I noticed that the "pros" seemed to be learning new things as well."

"This was my first online class, and I was pleasantly surprised at how well it worked. While face-to-face contact with an instructor and classmates has its advantages, there are also advantages to taking the class online. Computer classes can be intense at times, and in a classroom setting, it is not always possible to take the time to fully understand and keep up with the class as it's being taught. An online class allows you to progress at your own pace and thoroughly understand a concept before moving on to the next."

"This was my first on-line class. I found the format easy to use, and really enjoyed the instructor. She obviously works in the profession and is very successful - and very helpful to all the students. It was such a good experience that I'm taking her follow-on class right now!"

"This was my first on-line course. Both the format and the content exceeded my expectations."

"This was my first online course so I wasn't sure how it would work or whether or not I would get anything out of it. I found the instructions for navigating the course very clear as well as the course material. The lessons were very direct and informative. The instructor was very attentive to questions and very knowledgeable about the subject. I would definitely take another online course with this instructor."

"This was my first online Instructional course and because I found it more than met my expectations, I am looking at getting my Teacher's Certification from an online program!!"

"This was my first time taking an on-line course. I found this course to greatly contribute to my knowledge and understanding of technical writing. I gained a knowledge of the skills required of a technical writer as well as an understanding of the broad spectrum of considerations in today's marketplace. Janet Underwood, the instructor, provided a very strong use of the materials by making the topics easy to understand and apply as well as stressing the important aspects of what she wanted to emphasize. She followed up as well emphasizing what she knew as important with her feedback from assignments. I felt that she was encouraging and honest in her evaluations of the classroom work. I would highly recommend this class and instructor for anyone wishing to become a technical writer."

"This was really fun. I was nervous at first but quickly felt comfortable with the format. I have used Word for 13 years and still learned new things about its capabilities. It was GREAT!"

"This was the best online course I have taken. The information was well-organized, presented in an interesting manner, included hands-on practice, and should be very useful. The assignments were equally useful and engaging, and the instructor was prompt in replying to questions and comments in the discussion area."

"Very easy to follow, even the more difficult concepts."

"Very good introduction to technical writing. I appreciated the instructor's sincere efforts to interact with the class and answer questions. The added tips & websites were very welcome."

"Very helpful in showing me how much I already knew but didn't necessarily understand. Plus all the hints and guidance on printing and general how-tos were informative."

"Well worth the money. Although this class is geared towards technical writers, anyone who writes any kind of documentation that others read can benefit from taking this class. The course was well written and made sense. I learned a lot in regards to improving my technical writing skills."

"When I was searching online for a course to take, I was so impressed by the numerous testimonials written about you and your technical writing course. Reading through those testimonials had a definite influence on why I chose your particular course. I have taken two other online courses, but to be completely honest, yours has been the very best! You definitely should receive an award for your outstanding job as an online instructor. Thank you for all of your wonderful advice - I have learned many applicable techniques and have gained confidence in areas that were previously unclear to me."

"Wonderful class & instructor! I feel empowered with important & useful info & tips. The instructor was very well informed, intelligent, and experienced. I learned a world of knowledge. She has a superior command of the subject, renders an easy to follow & wonderfully logical approach to sharing this very useful info with students. Her high level of expertise & professional experience was obvious. She gave very interesting lectures, and led us along, easily and gradually, with her easy to grasp methods for training us on and teaching the skills."

"Wonderful course! I was able to complete this course around my hectic and unpredictable work schedule. I would take more courses online if they were designed the same way. Janet Underwood's course was educational and fun."

"Wonderful course which I will recommend to people at work! Thank you for the wonderful, helpful tips."